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Post by account_disabled on Dec 10, 2023 17:07:41 GMT 10
Dealing with customers is something that every merchant must face when opening an online store. Whether it's customers who come in to buy products. Ask about the price Shipping method or even come in to complain about various problems, and Fillgoods believes that most merchants want to serve all customers smoothly and without problems. But that may be difficult because no matter how perfect your service plan is, Sometimes customers still find faults and criticize our services. Plus it comes with a hot head. Stores should think of ways to handle this and prepare in advance. To be able to handle problems smoothly and Phone Number List professionally Because managing customers and creating a good impression is just as important as selling. Fillgoods has prepared techniques for dealing with hot-headed customers for everyone with 6 techniques for dealing with hot-headed customers. professionally Let's come and see. Read more: Insights into online marketing trends 1. Listen to problems calmly. When customers come to complain You need to listen to his problems calmly. It doesn't matter if his problem is caused by your service or not. If the problem was not caused by you, then respond with solid information. Polite and calm But if the problem is really caused by your service. You must listen calmly and sincerely try to solve the problem. This method will reduce the customer's hot-headedness to one level. 2. Capture important points When a customer comes to you with emotion While telling the problem, there may be messages that will make you hot. However, please be mindful and ignore those messages. Then capture only the important points of the complaint. In order to solve all issues without missing a beat in a professional manner.
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