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Post by account_disabled on Dec 7, 2023 17:26:26 GMT 10
Factors. A high churn rate most often means that the company is suffering significant losses. The photo shows a woman calculating Churn on a laptop It is worth measuring Churn Rate regularly and minimizing customer churn Why customers leave – examples Although there is no specific and unambiguous answer to this question, there are several probable reasons for resignation: Change in the value of the product for the user - what initially attracted the customer to the product and motivated him to use it no longer occurs. This may be related to a change in user priority or a change in Email Marketing List the product. – lack of expected functions, dissatisfaction with usability, persistent errors or performance problems result in customer loss. Poor reputation of the company or product – these may include issues related to poor customer service, cybersecurity, negative comments or poor actions of the company or its employees. Switching to an alternative product - most often it is switching to a competitor where you can find the same or better product or service at a better price. Loss of motivation to use – the item or service solved a problem that was temporary. The graphic shows a woman at a flipchart Customer churn is money churn Every churning customer has their own reason for stopping using your product. To better understand the trend and reasons for leaving, it is worth conducting final surveys ad.
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